User Privacy Policy

This Privacy Policy explains how BetOnRed collects, uses, stores, and protects the information you provide when you create an account, place bets, play casino games, or otherwise use our services. We take user privacy seriously and describe the types of data we handle, why we process it, and the choices you have about your information.

Types of data we collect

We collect several categories of information to operate our platform reliably and securely. The data we gather depends on how you use our services and the account settings you choose.

Personal data

Personal data includes the information you give us directly when registering or contacting support. Typical examples are your name, email address, date of birth, contact details, payment details required to process transactions, and identity documents when verification is needed. We also collect information related to your account credentials and communication preferences.

Technical data

We automatically gather technical data when you use the site or app. This covers IP address, device and browser type, operating system, referral and navigation data, and performance metrics. Technical data helps us maintain service availability, diagnose issues, and improve usability across mobile and desktop devices.

Transactional data

Transactional data records your deposits, withdrawals, wagers, game activity, bet history, bonuses claimed, and any account adjustments. Transactional records are used to process payments, manage balances, detect fraud, and support customer service requests.

How we use your information

We use collected data to provide and manage your account, process payments, handle verification and compliance checks, deliver customer support, and communicate important account or service updates. Data also helps us detect and prevent fraud, maintain platform security, and perform analytics to improve website stability and functionality.

Data protection practices

We protect personal and technical data using appropriate organizational and technical measures. Access to sensitive information is limited to authorized staff and service partners who need it to perform their duties. We continuously review security procedures to reduce risk and respond to potential incidents.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, enable core site features, and analyze how the site is used. Some cookies are necessary for account functionality, while others support analytics and personalised content. You can manage cookie settings through your browser, though disabling certain cookies may affect site performance.

User rights

You have rights over your personal information, including the ability to request access, correction, or deletion of data we hold about you. You may also object to or restrict certain processing activities, and you can update communication preferences at any time.

Access, correction and deletion of data

To access, correct, or request deletion of your data, contact our support team via the account help channels. We will respond and guide you through verification steps to protect account security before making changes or fulfilling requests.

Information sharing and third parties

We may share data with payment processors, fraud prevention services, identity verification providers, and other service partners that help deliver the platform. Sharing is limited to what is necessary for those services. We do not sell personal data to third parties.

Privacy policy updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated through the site or by direct notice to users where appropriate. Continued use after updates indicates acceptance of the revised terms.